1. In the app or on the web
Sign in to SoloWel (web or Android). Open Settings, then tap Delete my account. Confirm. We delete the email, Pro status, and Auth user. This is immediate, not an anonymization.
2. Without the app
Write to contact@solowel.com from the email on the account. Ask to delete the account. We erase it after verifying the request.
3. What is deleted, what is not
- Deleted: email, account identifier, Pro status (trial, purchase flag, access code).
- Not on our servers: your simulations. Erase them in Settings, or uninstall / clear the site.
- Google Play: the payment record stays with Google. Restore purchases can attach Pro to a new SoloWel account.
Uninstalling the app is not enough to delete the email we store.